UsersRatedStandard Customer
15 days
15% restocking fee
My Best Buy (Free)
15 days
15% restocking fee
My Best Buy+ / Total
60 days
No restocking fee
Best Buy TV Return Policy Overview
Buying a TV is a big decision, and sometimes you bring one home and realize it's not quite right — wrong size for the room, picture quality not what you expected, or you found a better deal elsewhere. Best Buy's 15-day return window gives you two weeks to decide, which is workable but not generous.
The key factors that affect your TV return experience at Best Buy:
- Membership status — the biggest single factor (15 vs. 60 days, and whether you pay a restocking fee)
- TV size — large TVs require scheduled pickup rather than in-store return
- Original packaging — practically essential for safe transport and accepted returns
- Condition — must be undamaged and complete
TV Size & Return Logistics
The size of your TV significantly affects how you can return it:
Small to Medium TVs (Under 65")
In-Store Return OKTVs under 65 inches can typically be returned directly to any Best Buy store. Bring the TV in its original box with all accessories (remote, cables, stand/legs). Go to customer service.
Large TVs (65" and Above)
Schedule PickupFor TVs 65 inches and larger, Best Buy typically requires you to schedule a return pickup at your home. Call 1-888-237-8289 or use your online account. The Geek Squad will come to your home to pick up the TV — they'll have the equipment to handle it safely.
This process can take a few days to schedule, so don't wait until day 14 of your 15-day window.
Returning a Delivered TV vs. In-Store Purchase
Whether you bought in-store or had your TV delivered affects both the return window start date and the logistics:
📦 Delivered TV
- • Return window starts from delivery date
- • Inspect immediately — document any damage with photos
- • Damaged delivery: contact Best Buy right away
- • Return via home pickup (schedule online or by phone)
- • Refund after Best Buy receives and inspects the TV
🏪 In-Store Purchase
- • Return window starts from purchase date
- • Bring to any Best Buy store with original packaging
- • Large TVs still need home pickup — can't drive it back in
- • Refund typically processed on the spot
- • Receipt or order confirmation helpful but not always required
Open Box TV Returns at Best Buy
Best Buy's Open Box TVs are a popular way to save money — these are customer returns, display models, or lightly used units sold at a discount. Open Box TVs at Best Buy come with:
- The same 15-day return window as new TVs (60 for members)
- A condition grade: Excellent, Satisfactory, or Fair
- A Best Buy warranty (typically 1 year)
- All accessories included (remote, stand) — though not necessarily original box
If an Open Box TV has a defect that wasn't disclosed at purchase, Best Buy should accept a return regardless of window status. Document any undisclosed defects immediately.
Restocking Fee on TV Returns
Best Buy charges a 15% restocking fee on TV returns for non-members. Examples:
$500 TV
$75 fee
$800 TV
$120 fee
$1,500 TV
$225 fee
→ My Best Buy+ ($49.99/yr) and Total ($179.99/yr) members pay no restocking fee. See our full restocking fee guide.
Frequently Asked Questions
How long do I have to return a TV to Best Buy?
Standard customers have 15 days from purchase (in-store) or delivery (online). My Best Buy+ and My Best Buy Total members have 60 days. The clock starts from the day the TV arrives, not when you first turn it on.
Is there a restocking fee when returning a TV to Best Buy?
Best Buy charges a 15% restocking fee on TV returns for non-members. My Best Buy+ and Total members pay no restocking fee. For a $1,000 TV, that's a $150 fee for non-members.
Can I return a TV to Best Buy without the box?
Best Buy strongly prefers original packaging for TV returns. Without the box, the TV is harder to transport safely and may be refused. If you no longer have the box, contact Best Buy customer service first to discuss your options.
How do I return a large TV to Best Buy?
For large TVs (65 inches and above), you typically can't just walk it into the store — you'll need to schedule a pickup. Call Best Buy at 1-888-237-8289 or log into your account to schedule a return pickup for large screen TVs.
Can I return an open box TV to Best Buy?
Yes. Open Box TVs purchased at Best Buy have the same 15-day return window (60 days for members). Since Open Box items are already opened, there's no packaging requirement — just return the TV with its stand, cables, and remote.
What if my TV arrives damaged from Best Buy delivery?
If your TV arrives damaged, document the damage immediately with photos and contact Best Buy within 15 days. Damaged-in-delivery items typically qualify for a full refund or exchange without restocking fees, regardless of membership status.