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Phones Return Policy Guide 2026
Updated January 2026 · 8 stores compared
Smartphones have the shortest return windows of any retail category — most stores give just 14 days. This is driven by carrier contracts and activation concerns. Amazon and Costco are notable exceptions with longer windows.
Best Window
No limit
Average Window
16 days
Stores Compared
8
Phones Return Policy Comparison
Sorted by return window length. Windows shown are specific to phones where stores have category exceptions.
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Best Store to Buy Phones: Amazon
Amazon offers a full 30-day return window for phones — double the 14–15 days at most carriers and retailers. If you buy unlocked phones, Amazon is the most flexible option. For carrier-contracted phones, Best Buy and carriers typically offer 14 days.
See Amazon's full return policy →Tips for Returning Phones
- ✓The 14-day countdown starts at purchase (or activation) — not when you first use the phone.
- ✓Back up your phone to iCloud, Google Drive, or your computer before returning. Wipe it to factory settings.
- ✓Remove the SIM card and any accessories (cases, screen protectors) before returning.
- ✓Check if your carrier has a separate return policy — even if you bought from Best Buy, your carrier may have its own window.
- ✓Opened phones are accepted everywhere within the return window, but the packaging should be intact.
- ✓Trade-in programs at Apple and Samsung may give you more value than a straight return if you're upgrading.
Frequently Asked Questions About Phones Returns
- How many days do I have to return a smartphone?
- Most major retailers give 14 days for smartphones: Best Buy (14 days for activatable devices), Walmart (14 days for wireless phones), Target (14 days for mobile phones), and Sam's Club (14 days). Apple and Samsung give 14–15 days. Amazon is an exception at 30 days for unlocked phones.
- Can I return an activated phone?
- Yes, as long as you're within the return window. You'll need to factory reset it, remove the SIM, and ideally bring the original packaging and accessories. The carrier may charge an activation/restocking fee. Best Buy charges a $45 restocking fee on some activatable devices.
- What's Apple's return policy on iPhones?
- Apple gives 14 days to return an iPhone purchased from Apple.com or an Apple Store. The phone should be in original condition with all accessories and packaging. Apple does not accept returns of opened software or apps.
- Can I return a phone to Costco?
- Costco's standard electronics return policy is 90 days. However, cell phones are an exception — Costco Wireless phones follow carrier guidelines which are typically 14 days. Always confirm at the time of purchase.