UsersRatedQuick Summary
- ✓ 30 days from delivery for most returns
- ✓ Items must be unassembled and in original packaging
- ✓ 100-night mattress trials on most mattress brands
- ✓ Free shipping on defective/damaged items
- ⚠ Return shipping fees may apply for buyer's remorse returns
- ⚠ Open Box, Clearance, and personalized items are final sale
Understanding Wayfair's Return Policy
Wayfair has become one of the largest online furniture and home goods retailers, but their return policy comes with more conditions than traditional retailers. The 30-day window is relatively short for furniture purchases, and there are important rules about assembled items.
The key thing to understand: Wayfair wants items returned in their original, unassembled state. Once you've put together that bookshelf or dining table, returning it becomes much more difficult unless it arrived damaged or defective.
Return Window Breakdown
Most Items
30 DaysStandard return window is 30 days from delivery date. Items must be in original condition, unassembled, and in original packaging. This applies to furniture, décor, lighting, rugs, and most home goods.
Mattresses
100 NightsMost mattress brands offer a 100-night sleep trial. Try it out, and if you're not satisfied, request a return for a full refund. Wayfair typically arranges donation pickup rather than return shipping.
Large Appliances
30 DaysRefrigerators, washers, and other major appliances follow the 30-day window but must be uninstalled and in original condition. Contact Wayfair to schedule pickup for large items.
Final Sale Items
No ReturnsOpen Box, Clearance, and items marked "Non-Returnable" cannot be returned. Personalized, custom-made, and bundled items may also be final sale. Check before purchasing.
⚠️ Important: Assembled Furniture
Once you assemble furniture, Wayfair generally will not accept it for return unless it arrived damaged or has a manufacturing defect. This is a major difference from brick-and-mortar furniture stores.
Before you start assembly:
- • Inspect all pieces for damage
- • Verify the color/finish matches the listing
- • Check that all parts are included
- • Make sure you actually want to keep it
If something is wrong, report it before assembly to ensure a smooth return or replacement.
How to Return Items
Step 1: Start Your Return Online
Log into your Wayfair account, go to "My Orders," find the item, and click "Return Item." Select your reason for return and follow the prompts.
Step 2: Package Your Item
Use original packaging whenever possible. Items must be securely packed to prevent damage in transit. For furniture, all parts should be included and unassembled.
Step 3: Ship or Schedule Pickup
Print your return label and drop off at the designated carrier. For large/heavy items, Wayfair will arrange a pickup from your home.
Return Shipping Costs
Free Return Shipping
- ✓ Defective items
- ✓ Damaged during shipping
- ✓ Wrong item sent
- ✓ Item doesn't match description
You Pay Return Shipping
- • Changed your mind
- • Item doesn't fit your space
- • Don't like the style/color
- • Found it cheaper elsewhere
Return shipping costs vary based on item size and weight. Large furniture pieces can cost $50-$200+ to return, so be sure to measure your space carefully before ordering.
Items That Cannot Be Returned
- ✗Open Box Items: Deeply discounted items sold 'as-is'
- ✗Clearance/Closeout: Final sale at reduced prices
- ✗Personalized Items: Custom engraving, monogramming, sizing
- ✗Assembled Furniture: Must be unassembled in original packaging
- ✗Gift Cards: Non-refundable
- ✗Bundled Items: May not be returnable or have special conditions
- ✗Items Marked Non-Returnable: Check listing before purchase
How Wayfair Compares to Competitors
| Retailer | Return Window | Assembled Returns? | Free Returns? |
|---|---|---|---|
| Wayfair | 30 days | No | Defects only |
| IKEA | 365/180 days | Yes (clean) | In-store free |
| Amazon | 30 days | Varies | Usually |
| Target | 90 days | Case-by-case | Yes |
| Costco | Unlimited | Yes | Yes |
Wayfair's 30-day window and assembled furniture restrictions are stricter than many competitors.
Tips for Hassle-Free Wayfair Returns
- 1Measure twice, order once. Returns on large furniture can cost $100+ in shipping fees.
- 2Inspect before assembling. Once you put it together, you generally can't return it.
- 3Keep all packaging. Returns require original boxes and materials. Store them until you're sure.
- 4Document any damage immediately. Take photos and report within 30 days for free return/replacement.
- 5Check "Non-Returnable" flags. Always verify return eligibility before purchasing clearance items.
- 6Read reviews carefully. Look for comments about true-to-photo colors and actual dimensions.
Frequently Asked Questions
How many days do I have to return items to Wayfair?
Wayfair accepts returns within 30 days of delivery for most items. Items must be in original, undamaged condition and properly packaged. Some categories like mattresses have extended trial periods.
Can I return assembled furniture to Wayfair?
Generally, no. Wayfair requires furniture to be returned unassembled in its original packaging. Once you've assembled a piece, it typically cannot be returned unless it arrived damaged or defective.
Does Wayfair offer free return shipping?
It depends on the item and reason for return. Defective or damaged items get free return shipping. For other returns, you may be charged a return shipping fee that varies by item size and weight.
What is Wayfair's mattress return policy?
Most mattresses sold on Wayfair come with a 100-night sleep trial. If you're not satisfied, contact Wayfair within the trial period for a full refund. The mattress will typically be donated rather than returned.
Can I return clearance items to Wayfair?
Open Box, Clearance, and items marked 'Non-Returnable' are typically final sale and cannot be returned. Always check the product listing before purchasing discounted items.
How do I start a Wayfair return?
Log into your Wayfair account, go to 'My Orders,' find the item, and click 'Return Item.' Follow the prompts to select your reason and print a return label. Large items may require scheduling a pickup.