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Furniture Return Policy Guide 2026
Updated January 2026 · 10 stores compared
Furniture returns are some of the most complicated in retail. Made-to-order and custom pieces are almost universally non-returnable. IKEA and Costco stand out for flexibility, while Wayfair and Pottery Barn can be very restrictive on custom orders.
Best Window
180 days
Average Window
56 days
Stores Compared
10
Furniture Return Policy Comparison
Sorted by return window length. Windows shown are specific to furniture where stores have category exceptions.
| Store | Return Window |
|---|---|
| IKEABest | 180 days |
| Costco | 90 days |
| Menards | 90 days |
| Wayfair | 30 days |
| Bed Bath & Beyond (Overstock) | 30 days |
| Home Depot | 30 days |
| Amazon | 30 days |
| Office Depot | 14 days |
| Staples | 14 days |
| Pottery Barn | Non-returnable |
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Best Store to Buy Furniture: Costco
Costco's satisfaction guarantee has no set time limit for furniture — the most flexible policy available. IKEA is close with 365 days (180 for opened/assembled items). Both offer pickup service for large pieces. Made-to-order is the exception — avoid if you might want to return.
See Costco's full return policy →Tips for Returning Furniture
- ✓NEVER order custom or made-to-order furniture unless you're 100% sure — it's non-returnable everywhere.
- ✓Assemble flat-pack furniture carefully — most stores (including IKEA for assembled pieces) have stricter policies once you've put it together.
- ✓Wayfair and Overstock charge return shipping for large furniture — budget $100-400 for freight returns.
- ✓Inspect furniture immediately upon delivery — note any damage on the delivery paperwork before signing.
- ✓Pottery Barn's Quick Ship upholstery only gets 7 days; custom upholstery is non-returnable.
- ✓Office Depot and Staples give only 14 days for furniture — far less than home furnishing stores.
Frequently Asked Questions About Furniture Returns
- Can I return assembled IKEA furniture?
- IKEA accepts returns on assembled furniture on a case-by-case basis within 180 days (standard unopened is 365 days). The furniture must be in good condition. IKEA can refuse returns of heavily used or damaged assembled pieces. Bring original packaging/receipt.
- Can I return furniture from Wayfair?
- Wayfair offers a 30-day return window for most furniture. However, large/freight items have a return shipping cost ($100-300+). Personalized or customized items are non-returnable. Wayfair provides a prepaid return label for most items under 150 lbs.
- What furniture can't be returned?
- Made-to-order and custom furniture is non-returnable at virtually every store — including Pottery Barn, Crate & Barrel, and IKEA. Personalized items, custom-cut rugs, and special-order pieces also typically cannot be returned.
- What is Costco's furniture return policy?
- Costco's satisfaction guarantee covers furniture with no specific time limit. You can return furniture you're unhappy with even months after purchase. Costco will arrange pickup for large pieces. This is the most generous furniture return policy among major retailers.